Reducing Cost, Improving Quality, Creating Value

A Letter from our President and CEO, Gaye Fortner

HealthCare 21 Business Coalition (HC21)has helped to bring stakeholders together to improve the health of the communities we serve for over 19 years. Formed in 1997, HC21 is a leader and catalyst in creating market solutions to meet the evolving changes in healthcare. We represent 60+ members with more than 450,000 covered lives in East and Middle TN.

HC21 continues to pioneer local market changes by innovating and implementing new strategies in the emerging health benefits market. We were honored to be awarded the 2011 National Business Coalition on Health’s Membership Award for Superior Leadership in Value Based Purchasing. HC21 is a national leader in publishing patient safety information, a national leader in encouraging provider transparency, a regional leader in health plan evaluation, and a regional leader in promoting consumerism.

It is critical, especially now, for all stakeholders to provide better care for individuals, better health for populations, and better cost in care delivery. It will take all of us – purchasers of health benefits, providers of health benefits, providers of healthcare, manufacturers of healthcare products, and healthcare consumers – working together.

Reasons you will find value in HC21 membership:

  • Influence on the delivery of healthcare
  • Improvements to healthcare purchasing power
  • Access to hospital quality comparative data
  • Evaluation of healthcare providers
  • Strategy for national healthcare compliance
  • Participation in state-of-the-art training and development programs
  • Opportunity to track and benchmark claims and clinical data
  • Networking with other employers
  • Ability to have an impact
  • Knowledge of current and future trends
  • Innovation in health, benefits and productivity fields
  • Community Support
  • Health risk management tools
  • National reach, local action
  • Motivated team of staff members ready to meet your needs

Contact us to learn more about our mission, services, and value to corporate members.


Gaye Fortner

President and Chief Executive Officer
HealthCare 21 Business Coalition

Board of Directors

HC21's board represents our membership. They bring vision and diverse expertise to insure we fulfill our mission.


Andrea Baker


Bush Brothers & CO.

Christine Fitzgerald


City of Knoxville

Gaye Fortner

President & CEO


David Clothier


Pilot Corporation

Rebecca Hunter

Chair Emeritus

State of Tennessee

Tracy Jones

Nashville Representative

Nissan North America, Inc.


Amy Vichich


Dave Parmly

Pilot / Flying J

Chris Caldwell

Knox County Government

Kristi Allender

Nissan North America, Inc.

Kristie Buchanan

Life Care Centers of America

Ranee Guard

Summit Medical Group

Jamie Tyler

City of Sevierville

Henry Smith


Tiffany Martin

Knoxville Utilities Board

Andrew McGill

Memorial Health Care System

Dr. Inga Himelright

University Health Systems, Inc.

Steve McGrew

Cornerstone of Recovery

Callie McClure


Laurie Lee

State of Tennessee

Greg Sherrod

Cowan Benefit Services/HUB


HC21 staff persistently work to improve health and healthcare. They understand the many silos within healthcare, and that those silos don’t all talk to one another. For two decades, HC21 has been the catalyst for dialogue that creates real change. HC21 staff have empowered members by pouring out their expansive understanding to give them a perspective informed from every angle. They have endowed HC21 members with strategies not found anywhere else.


President & CEO


Programs & Communications Manager


Project Coordinator


Health Nurse/Coach


VP of Purchaser Services


Director of IT & Analytics


Health Nurse/Coach


HC21 Members play an active role in driving healthcare market changes and reducing costs by being a collective voice of influence. They have access to cutting-edge research, case studies and lessons learned from national and regional business leaders. They are informed about healthcare issues, and aided while trying to navigate an ever-changing healthcare terrain. They receive FREE training and education on emerging national and local topics, which gives them a competitive edge, and they also benefit from proven methods for cost savings through improved plan design, consumerism, engagement, and a more productive workforce. HC21 Members are simply smarter at making decisions.




BB&T Insurance Services

(The) Benfield Group, LLC

Better Business Bureau of Greater East Tennessee, Inc.

BlueCross BlueShield of TN

Brookdale Senior Living

Bush Brothers & Company

Cancer Treatment Centers of America

Choice Medical, Inc.

CIGNA Healthcare

City of Knoxville

City of Sevierville

Clarksville-Montgomery County School System

Cleveland Associated Industries

Cornerstone of Recovery

Cracker Barrel Old Country Store




Helen Ross McNabb Center

HOPE 80/20

HUB International


Integrated Benefits Institute

Interfaith Health Clinic

Johnson & Johnson

Knox Chamber of Commerce

Knox County Government

Laboratory Corporation of America, Inc.

Life Care Centers of America

Lilly, USA LLC

Lockton Companies

Manufacturers Chemicals, LLC (Synalloy)

Medical Society of Chattanooga

Memorial Health Care System

Memphis Business Group on Health

Merck and Company, Inc.

Metro Nashville Public Schools

Nissan North America, Inc.


Novo Nordisk

Oak Ridge Associated Universities-ORAU

Pfizer, Inc.

Pilot/Flying J

Purdue Pharma LP


Sherrod, H.W. (Bud)

South Carolina Business Coalition on Health

State of Tennessee

Stokes Electric Company

Team Foster HR Strategy


Tennessee Pension Administrators, LLC

Trinity Benefit Advisors

University Health System, Inc.



HC21 partners with organizations that align with and support our mission.

We are a member of the National Alliance of Healthcare Purchaser Coalitions; formerly NBCH. (NAHPC)

We are a Regional Roll-Out Leader for The Leapfrog Group, an employer-based coalition advocating for improved transparency, quality, and safety in hospitals.

We established the College for Value Based Purchasing, which is now a joint venture with NAHPC and the Greater Philadelphia Business Coalition on Health.

We are also a member of the Knoxville Chamber of Commerce.


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